Merchant Onboarding Requirements

Join Nimall as a merchant and unlock a powerful e-commerce platform to sell your products across the MENA region. To maintain high standards and a seamless shopping experience, all sellers must meet the following criteria.

1. Business Information

• Provide a **valid business registration certificate**.
• Ensure your company is **legally registered** in the country of operation.
• Submit a copy of your **business license or equivalent documents**.
• Provide **tax registration details** for compliance.

2. Contact Information

• Submit a **valid email address and phone number** for customer support.
• Provide a **physical business address**.
• Include details of a **primary and secondary contact person** for emergencies.

3. Allowed Product Categories

• Your products must belong to **Nimall’s approved product categories**.
• Prohibited Products: Counterfeit, illegal, or restricted items are not allowed. Refer to our Prohibited Product List.
• All product listings must meet **high-quality description, pricing, and image standards**.

4. Financial Information

• Provide **valid bank account details** for payment processing.
• Ensure your bank account is registered **under your company name**.
• Submit a **tax ID or VAT registration certificate**, if applicable.

5. Identity Verification

• All sellers must complete a **verification process** to confirm business legitimacy.
• Submit a **government-issued ID or passport** of the business owner.
• Provide **proof of business ownership** (e.g., utility bill, lease agreement).

6. Shipping & Fulfillment Standards

• Ensure your business can meet **Nimall's shipping requirements**.
• Offer **fast delivery times (1-3 days)** for local shipments (Saudi Arabia, UAE, Egypt, etc.).
• Provide **real-time tracking** for all shipments.
• All orders must be fulfilled **within the agreed timelines** to avoid penalties.

7. Payment Methods

• Support **multiple payment options**, including:
  • Credit & debit cards
  • Cash on Delivery (COD)
  • Tabby, Tamara, and other digital payment methods
• Ensure all transactions are processed through **secure payment gateways**.
• Comply with **Nimall’s refund & return policy** for smooth customer service.

8. Compliance & Legal Standards

• Follow **all applicable laws & regulations**, including consumer protection laws.
• Ensure that products **do not infringe on intellectual property rights**.
• Respect **Islamic laws and cultural guidelines** for product listings in Middle Eastern countries.

9. Customer Service Expectations

• Respond to customer inquiries **within 24 hours**.
• Offer **post-purchase support**, including returns and refunds.
• Maintain a **positive rating** to continue selling on Nimall.

Why Sell on Nimall?

• Reach Millions of Customers: Expand into the fast-growing MENA e-commerce market.
• Flexible Business Model: Sell via **dropshipping, wholesale, or direct retail**.
• Local Fulfillment & Fast Shipping: Reduce delivery times with our **Saudi, UAE, and Egypt warehouses**.
• Marketing & Advertising Support: Get access to **TikTok, Instagram, and influencer-driven promotions**.

Join Nimall Today!

Start selling on **Nimall.com** and take advantage of the booming MENA e-commerce market. If you have any questions, reach out to our support team at help@nimall.com.