Refund and Return Policy

Thank you for shopping with us at nimall.com. We value your satisfaction and have implemented a clear return and refund policy to ensure a smooth shopping experience.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To qualify for a return, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

To initiate a return, please contact us at help@nimall.com. Once your return is approved, we will provide a return shipping label and instructions for sending the item back. Please do not return items without prior approval, as they will not be accepted.

For any questions regarding returns, feel free to reach out to us at help@nimall.com.

Damages and Issues

Upon receiving your order, please inspect it carefully. If the item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue. Our goal is to ensure you receive the correct and undamaged product.

Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

• Perishable goods (e.g., food, flowers, plants)
• Custom products (e.g., special orders, personalized items)
• Personal care goods (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases

For specific concerns or questions about your item, please contact us.

Note: We do not accept returns for sale items or gift cards.

Exchanges

The quickest way to get the item you want is to return the current item. Once your return is accepted, you can place a new order for the desired product.

European Union 14-Day Cooling Off Period

If you are located in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without explanation. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

Refunds

After receiving and inspecting your return, we will notify you about the status of your refund. If approved, the refund will be processed to your original payment method within 10 business days.

If it has been more than 15 business days since your refund was approved and you have not received it, please contact us for assistance.