Last updated: 27 August 2026

Nimall is operated by Abu Dudu General Trading FZ-L.L.C. This policy applies to eligible consumer orders placed on www.nimall.com and does not limit mandatory rights under the law of the customer’s destination country.

Request period

Customers may request a return of an eligible item within 14 calendar days after delivery. The item must be unused, in substantially the same condition as received, and returned with its original packaging, accessories and proof of purchase, except where examination is reasonably necessary or applicable law provides a broader right.

To start a return, email help@nimall.com with the order number, item, reason and supporting photographs where the item is damaged, incorrect or incomplete. Do not send a product to the registered office, a warehouse or the original dispatch address without return authorization. Nimall will provide the correct return route for the order and market.

Defective, damaged, incorrect or incomplete items

If an item is defective, materially damaged in transit, incorrect, incomplete or materially different from its description, Nimall will provide an appropriate remedy required by applicable law. This may include replacement, repair, return or refund. Nimall bears the reasonable return cost when the accepted return is caused by Nimall, the product or the fulfilment process.

Customers should report visible transit damage or an incorrect item as soon as reasonably possible and retain the packaging for verification.

Change-of-mind returns

For an accepted change-of-mind return, the customer normally bears the return shipping cost unless applicable law requires otherwise. Nimall does not charge a restocking fee. Original premium or expedited delivery charges are not refundable unless the law requires their refund or Nimall did not provide the purchased service.

Non-returnable items

Where permitted by applicable law, returns may be restricted for customized or personalized goods, perishable goods, items that deteriorate rapidly, opened sealed hygiene or personal-care goods, and opened sealed software, audio or video products. A defective or misdescribed item is not excluded merely because it falls into one of these categories.

Refund timing

After an approved return is received and inspected, or after Nimall confirms that a physical return is not required, Nimall will initiate the refund to the original payment method and notify the customer. Bank or payment-provider processing time may be additional.

• For Morocco, once activated, any statutory withdrawal refund will be made no later than 15 days after the valid exercise of the withdrawal right, subject to applicable law.
• For other eligible refunds, Nimall aims to initiate the refund within 5–10 business days after approval and receipt or other required verification.

Country-specific rights

• United Arab Emirates: Mandatory remedies for defective, incomplete, damaged, misdescribed, materially delayed or otherwise non-conforming orders remain available.
• Saudi Arabia: Mandatory e-commerce rights remain available, including the statutory right to return qualifying unused goods and rights relating to excessive delivery delay.
• Morocco: Once the market is activated, mandatory distance-selling withdrawal and refund rights remain available. Where legally permitted, the customer may bear direct change-of-mind return costs.

Order cancellation

A cancellation request can be sent to help@nimall.com. Nimall will try to stop fulfilment but cannot guarantee cancellation after dispatch. Any mandatory cancellation right arising from non-delivery, excessive delay or non-conformity remains unaffected.

Business information

Legal entity: Abu Dudu General Trading FZ-L.L.C.
Registered office: A2-709B, A2 Building, Al Hamra Industrial Free Zone, Ras Al Khaimah, United Arab Emirates
Customer support: help@nimall.com