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Refund and Return Policy
Refund & Return Policy
30-day return window across UAE and KSA. We handle returns the way you'd want — simple, quick, and transparent.
How Returns Work — 4 Simple Steps
Contact us
Email help@nimall.com or order@nimall.com within 30 days of receiving your item. Include your order number and reason for return.
Receive your label
Once approved, we'll send a prepaid return label or arrange courier pickup at your address in UAE or KSA.
Ship it back
Pack the item in its original packaging with tags attached. Drop it off or hand it to our courier.
Get your refund
After we inspect the item, your refund is processed within 5-10 business days to the original payment method.
30-Day Return Window
You have 30 days from the date of delivery to request a return. To qualify, the item must be:
- In the same condition as when you received it
- Unworn or unused, with all original tags attached
- In its original packaging
- Accompanied by a receipt or proof of purchase
Damages & Defective Items
Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately so we can investigate and make it right at no cost to you.
Non-Returnable Items
Exchanges
The fastest way to get the item you want is to return the current one and place a new order once the return is accepted. Our team can guide you through the process.
GCC 14-Day Return Window
In compliance with UAE Consumer Protection Law and GCC consumer regulations, customers may return eligible items within 14 days of receipt, provided the item is unused, in its original packaging, and meets the return conditions stated above. This applies to orders delivered within the GCC region (UAE, KSA, and other Middle East countries we serve).
Nimall — Serving KSA, UAE & the GCC Region
Fulfillment centers in Jeddah (KSA) and Dubai (UAE) — fast cross-border delivery across the Gulf.
Phone / WhatsApp: +971 55 830 5302 · Email: help@nimall.com · Orders: order@nimall.com
24/7 customer support · Operated by Nimall
Need to start a return?
Our support team is here 24/7. Reach out and we'll guide you through it.
help@nimall.comorder@nimall.com🏢 Operator / المُشغِّل
Qpendo Hopes Electronics Trading L.L.C
Dubai, United Arab Emirates · دبي، الإمارات العربية المتحدة
Email / البريد الإلكتروني: help@nimall.com
Last updated: May 2026 · Nimall · Operated by Qpendo Hopes Electronics Trading L.L.C
