Faults that may be covered

A functional fault may qualify when it develops during normal use and the assessment shows it was not caused by an accident, misuse or another excluded cause. Examples include:

• Failure to power on, repeated unexpected restarts or an internal power fault.
• A display or touchscreen that stops working without impact or pressure damage.
• Camera, microphone, speaker, buttons, Wi-Fi or mobile-network hardware that fails under normal use.
• A charging-circuit fault, sudden battery failure or abnormal shutdown. Gradual battery-capacity decline is assessed separately as normal wear.
• A functional defect present at delivery but not disclosed in the phone's condition description.

These are examples, not an automatic approval list. We compare the fault with the phone's stated condition, delivery record and inspection findings.

Damage and wear outside this free warranty

• Faults caused by a drop, cracked glass, crushing, bending, liquid exposure, corrosion, fire or excessive heat.
• Faults caused by misuse, unsuitable power equipment, modification or a repair that caused or materially affected the problem.
• Cosmetic marks clearly disclosed before purchase, new cosmetic wear from use, and ordinary battery-capacity decline.
• Loss or theft, and issues caused solely by third-party apps, network-provider service or account settings rather than the phone itself.

A scratch, an impact mark or an earlier repair does not, by itself, decide an unrelated claim. We assess whether it caused the fault being reported. If a fault is outside the warranty, we explain why before offering any paid service.

How we assess a request

1. We check the Nimall order, delivery date, product description and any condition notes disclosed when you bought the phone.
2. We review your description and any useful photos or video. If needed, we arrange a device inspection and explain the next step.
3. We tell you the outcome and reason. For a qualifying fault, the available remedy may be repair, replacement or refund, as required by the purchase terms and applicable law.

Please back up your personal data when possible. Do not email passwords or sensitive account details, and wait for Nimall's instructions before shipping or repairing the phone.

This is a Nimall commercial warranty for eligible phones, not an Apple or other manufacturer's warranty. It does not limit mandatory consumer rights, including any longer period or remedy required in the destination country. Returns follow the Nimall return policy; the quality inspection page explains the inspection framework.