Nimall is operated by Abu Dudu General Trading FZ-L.L.C. This policy applies to eligible consumer orders placed on www.nimall.com and does not limit mandatory rights under the law of the customer’s destination country.

Return request period

Customers may request a return of an eligible item within 30 calendar days after delivery. The item must be unused, in substantially the same condition as received, and returned with its original packaging, accessories and proof of purchase, except where examination is reasonably necessary or applicable law provides a broader right.

To start a return, email help@nimall.com with the order number, item, reason and supporting photographs where the item is damaged, incorrect or incomplete. Do not send a product to the registered office, a warehouse or the original dispatch address without return authorization. Nimall will provide the correct return route for the order and market.

Defective, damaged, incorrect or incomplete items

If an item is defective, materially damaged in transit, incorrect, incomplete or materially different from its description, Nimall will provide the remedy required by applicable law. This may include replacement, repair, return or refund. Nimall bears the reasonable return cost when the accepted return is caused by Nimall, the product or the fulfilment process.

Change-of-mind returns

For an accepted change-of-mind return, the customer normally bears the return shipping cost unless applicable law requires otherwise. Nimall does not charge a restocking fee. Original premium or expedited delivery charges are not refundable unless required by law or the purchased service was not provided.

Non-returnable items

Where permitted by law, returns may be restricted for customized goods, perishable goods, opened sealed hygiene or personal-care goods, and opened sealed software, audio or video products. Defective or misdescribed items are not excluded merely because they fall into one of these categories.

Refund timing

After an approved return is received and inspected, or after Nimall confirms that a physical return is not required, Nimall will initiate the refund to the original payment method and notify the customer. Nimall aims to initiate eligible refunds within 5–10 business days after approval and receipt or other required verification. Bank or payment-provider processing time may be additional.

Cancellations

A cancellation request can be sent to help@nimall.com. Nimall will try to stop fulfilment but cannot guarantee cancellation after dispatch. Mandatory rights for non-delivery, excessive delay or non-conformity remain unaffected.

Operator: Abu Dudu General Trading FZ-L.L.C.
Commercial License: RAKIA52FZ301136432
Registered Office: A2-709B, A2 Building, Al Hamra Industrial Free Zone, Ras Al Khaimah, United Arab Emirates