Nimall is operated by Abu Dudu General Trading FZ-L.L.C. This policy applies to eligible orders placed on www.nimall.com for delivery to the United Arab Emirates and Saudi Arabia.

Order origin and availability

UAE local stock: Local fulfilment or pickup is available only when the product page, order confirmation or checkout specifically confirms it for that item and order.
Saudi Arabia: Nimall does not currently promise general local KSA stock or general local pickup. Orders may be fulfilled from the UAE or China according to the item and available inventory.
Cross-border orders: Products not confirmed as local stock may be dispatched from China or another disclosed fulfilment origin.

Processing and delivery estimates

Orders normally require 1–3 business days for processing before dispatch. For China-origin cross-border orders, the current estimated transit time is approximately 10–18 calendar days after dispatch. Customs clearance, remote-area delivery, public holidays, weather, carrier disruption or incomplete delivery details can extend this estimate.

For confirmed local-stock orders, the available method and estimate are shown at checkout. The delivery method, charge and latest estimate shown at checkout for the delivery address are the controlling order-specific terms.

Shipping charges, duties and taxes

For delivery to the UAE and Saudi Arabia, standard shipping is free when the order subtotal after discounts is AED 99 or more; below AED 99, shipping costs AED 10. Checkout currently charges in AED for both countries. Shipping to other countries follows the rates shown at checkout.

للتوصيل إلى الإمارات والسعودية، الشحن القياسي مجاني عندما يبلغ مجموع المنتجات بعد الخصومات 99 درهماً إماراتياً أو أكثر؛ وللطلبات دون 99 درهماً تكون رسوم الشحن 10 دراهم. تُحصّل المدفوعات حالياً بالدرهم الإماراتي في البلدين. تطبق على الدول الأخرى الرسوم الظاهرة عند الدفع.

For cross-border orders, import duties, VAT, customs charges or carrier clearance fees may apply unless checkout expressly states that they are included.

Tracking, address changes and pickup

Tracking is provided after dispatch when supported by the selected service. Customers must provide a complete address and phone number. Address changes are not guaranteed after fulfilment begins. Do not travel to a fulfilment location until Nimall confirms that the specific order is ready for pickup.

For help, contact help@nimall.com.

Operator: Abu Dudu General Trading FZ-L.L.C.
Commercial License: RAKIA52FZ301136432
Registered Office: A2-709B, A2 Building, Al Hamra Industrial Free Zone, Ras Al Khaimah, United Arab Emirates