Last updated: 27 August 2026

Contact Nimall

For order support, delivery questions, cancellations, returns, refunds or product enquiries, contact us using the details below.

Customer support email: help@nimall.com
UAE phone and WhatsApp: +971 55 830 5302
Website: www.nimall.com

Please include your order number and the email address or phone number used for the order. For damaged, incorrect or incomplete items, include clear photographs when possible.

Returns

Do not send goods to the registered office, a fulfilment facility, pickup location or original dispatch address without authorization. Email help@nimall.com first. We will provide the correct return instructions for the order, fulfilment origin and destination country.

Company information

Legal entity: Abu Dudu General Trading FZ-L.L.C.
Registered office: A2-709B, A2 Building, Al Hamra Industrial Free Zone, Ras Al Khaimah, United Arab Emirates

The registered office is the company’s legal address and is not automatically a customer service desk, pickup point or return address. Local pickup is available only when confirmed for the specific order and after a ready-for-pickup notice.

See our Shipping Policy, Refund and Return Policy and Terms of Service.