Contact Information
Nimall customer care
Start with the right contact.
Choose a published Nimall channel, share the key details once, and keep your order information ready. This page brings the essentials together without making promises the checkout or support team has not confirmed.
How to contact Nimall
These are the currently published contact details. Use the channel that is easiest for your question.
Customer support
Best for order details, attachments and questions that need a written record.
help@nimall.com+971 55 830 5302
Use the published UAE number for a call or WhatsApp message.
Open WhatsAppNimall.com
Review your checkout information and the published policy that applies to your request.
Visit NimallHelp us understand your request
A short, complete first message makes it easier to identify the relevant order and next step.
Order number
Include it when your question relates to an order.
Order contact
Share the email address or phone number used for that order.
Clear description
Tell us what happened and what you need help with.
Helpful photos
For a damaged, incorrect or incomplete item, attach clear photos when possible.
Before sending a return
Contact Nimall first
Do not send goods to the registered office, a fulfilment facility, a pickup location or the original dispatch address without authorization. Email help@nimall.com first. The correct return instructions depend on the order, fulfilment origin and destination country.
Company information
Abu Dudu General Trading FZ-L.L.C.
A2-709B, A2 Building, Al Hamra Industrial Free Zone, Ras Al Khaimah, United Arab Emirates
A legal address is not a return desk.
The registered office is not automatically a customer-service desk, pickup point or return address. Local pickup is available only when it is confirmed for the specific order and a ready-for-pickup notice has been issued.