Why does the screen turn off automatically instead of staying on?

To reduce light pollution and extend the screen's lifespan, it automatically turns off after 1 minute of inactivity.

Why don't some devices show battery level or model on the screen?

Battery level & model identification works only on iPhone 15+ and iPad (10th gen)+.

Other devices (Samsung, Pixel, tablets) charge normally but lack this feature. 2-in-1 cables don't support model identification.

Is it normal for the charger to get warm while charging?

Yes. High-power chargers generate more heat than low-power models. This charger uses intelligent temperature control and operates within international safety standards, so it is safe to use.

Why do some devices only show "iPhone** Series" or "iPad Pro M*" instead of the full model name?

Update your device to the latest system version and try again. If the full model name still does not appear, this is normal and does not affect charging performance.

Why is output lower than expected or charging slower than usual?

Charging power adjusts based on your device's needs, with a maximum output of 45W(PD). Some devices use proprietary protocols that may limit charging speed. Power is also highest when the battery is low and gradually decreases as the battery fills.